Terms & Conditions

TERMS & CONDITIONS

The agreement is between “fluid technology int’l pvt ltd, (Here in after called the company) of the ONE PART and the customer mentioned over leaf (hereinafter called the Customer) of the OTHER PART. Whereas the customer has requested the company to place the Company’s bottles (mentioned over leaf at the disposal of the customer for his/her use and the Company having accepted the request has agreed to provide the use of its bottles to the following items and condition.

1. ACCOUNT OPENING: The customer shall deposit with the Company as earnest money sum shown overleaf per bottle this earnest money referred to as ‘Security deposit’ is to be paid in advance or at the time of signing of contract. The amount shall not that bear interest.
2. WATER DELIVERY: Company will sell and deliver to the customer Vey Quality Drinking Water 19 liter bottles, customer will comply with all the procedures laid down by the Company from time to time in relation to sale and delivery of the bottles. It is important for the customer to sign and check all his/her delivery, receipts set by the delivery representative at the time of delivery No claim(s) of error in receipts shall be entertained afterwards. Company reserves the right to modify, alter or change its terms & conditions and procedures of sale and delivery time to time. The company shall endeavor to provide efficient service and timely delivery of bottles to the customer and will to be held liable for any delay in delivery or services caused due to happening of a force event including but not limited to break down-or shortage of supply at factory because of plant or electrical break down, or any law and order situation in the delivery area.
3. EX AGREEMENT TERMS: This water services agreement (“AGREEMENT”) between a residential commercial or industrial customer and the company will commence and take effect from the first delivery of the bottes in to the customer premises and still remain in force till its termination by either party. Company reserves the right to cease sale & delivery of the water and terminate this agreement of any time with notice to the customer. Opening of any new account is and shall remain the absolute discretion of the company. The water service agreement will not be executed with less 2 bottles/week. A minimum of 2 bottles will be necessary to retain the account.
4. ACCOUNT CLOSING: If the Customer wishes for close the account and terminate the water services agreement, he/she must deposit all the empty bottles specified in his/her account with any authorized officer of the company in useable condition. To keep an account running, It is imperative for the customer to have minimum of 2 bottles in his/her custody at all times. Any account shall not be closed before 3 months, of its creation and first delivery. If an account will be closed before 3 months the deposit will not be refunded.
5. PRICE: The company price of the filled bottle is not negotiable – The company serves the right to change is price any time with/without prior notice to the customer except the validity/price of coupon books already issued. Customer agrees to pay all taxes concerning the product.
6. PAYMENT OPTION: The Company operates on pre-payment procedures. In case a credit is required under special circumstances. The proper approval has to be taken by authorized company representative. The customer (on all credit accounts) agrees to make the full payment with in the specific period mentioned in the monthly invoice. The company reserves the right to withdraw the credit facility without assigning any reason thereof. Supplies may be suspended in case of exceptional delays in payment. Payment shall be made in cash or by cross cheque in favor of fluid technology int’l pvt ltd.
7. COUPON BOOKS: Coupon books are supplied to customers on payment. These coupon books are valid till the period mentioned on the coupon books and must be utilized before the said period. The coupon books once sold are the property of the customer and are non-refundable and non-cashable document. The company will bear no responsibility if the coupon books are lost, stolen or destroyed. The company will not issue an alternate book in such cases.
8. CHANGES AND DEPOSITS: Customer agrees to pay all changes of water consumed and security deposits of the bottles, the company reserves the right to stop the delivery of bottles if the payment is not made with in the specified time Company reserve the right to change the amount of deposit at any time without prior notice to the customer.
9. REFUND POLICY: (a) Refund of deposit within one year (Conditional) (b) 1st delivery ticket should be provided. (c) Agreement Copy (d) Refund will be made through cheque only in the name of account holder
10. CANCELLATION: An account of a customer not operating for a constant period of three months from the date of the last transaction in the company’s record will be considered a cancelled A/C.
11. THE USE OF VEY BOTTLES: All the bottles are the property of fluid technology Int’l pvt Itd. These shall not be taken or handed over to any other bottles of water other than FTI for filling purpose. The customer will accept bottles from authorized Vey Water Bottles for any purpose or refill them with any other substance. Customer will take good care of the bottles and will keep them clean and undamaged at all times and shall comply immediately in the event of any bottles lost, stolen, damaged or destroyed.
12. LIABILITY OF DAMAGED: Customer assumes risk of loss, damage or destruction of Vey Quality Drinking Water Bottles while possession and has the right to deduct Rs.500/- per bottles from the customer’s account and recover any additional cost in case of damage to the bottle due to customer’s negligence loss, stealing or destruction etc. of bottle as determined by the company. Customer is required to check all bottles at the time of delivery.
13. Default: If customer fails to pay any charges to perform any other obligation when due as provided in this agreement or if customer abandons or abuses Vey Quality Drinking Water Bottles, then the company may exercise any or all of the following remedies (a) take immediate possession of all Vey Quality Drinking Water Bottles then held by the customer (b) exercise by other right or remedy available under applicable law. Customer will be liable for any costs including reasonable attorney’s fees, incurred by company because of customers fault or in the exercise of any company’s right and remedies.
14. AUDIT OF BOTTLES: The customer’s shall allow an inspection of their bottles by a Company’s representative on any working day during the year.
15. REMOVAL OF BOTTLES: Company has right to remove or recover bottles from customer premises at any time and without notice on expiry or termination of this agreement.
16. TRANSFER: Customer may not directly or indirectly transfer. Any of its, right obligation under this agreement. Customer will not allow any other person or entity to use the bottles for any purpose whatsoever. In case of changes of address, suspension of delivery the customer is liable to inform fluid technology int’l pvt ltd. At UAN# 111-341-341.
17. COMPLAINTS: In case of any complaints pertaining to sale, delivery, staff and quality, call Vey Quality Drinking Water customer service at UAN# 111-341-341.
18. DISPENSERS: The electric dispenser, plastic dispenser and the conventional tap and stand once sold are nonrefundable. In case of leaked tap, the customer should inform fluid technology int’l pvt ltd. Customer service at UAN# 111-341-341 within 24 hours to claim a replacement without charges. After replacing or the aforesaid period any replacement will be charged in full.
19. CHANGE IN COMPANY POLICIES: Company reserves the right to review, modify amend or change its policies from time to time in respect of sale, delivery and distribution of Vey Quality Drinking Water.